What This Means for You

When you choose Sterile Tech Cleaning, you can expect dependable service, clear communication, and attention to detail. We respect your time, your space, and your expectations, and we aim to exceed them with every visit.

 

What to Expect

Our team arrives on time, fully equipped, and ready to deliver the services you selected. We follow a structured cleaning checklist to ensure consistency and quality at every appointment.Preparing for Your VisitTo ensure the most effective cleaning, we ask that personal items, fragile belongings, and clutter be put away before our arrival. This allows our team to focus fully on cleaning and detailing your space.

 

Changes and Cancellations

We understand that plans can change. Please notify us at least 24 hours in advance for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee.Weather PolicyIn the event of severe weather or unsafe conditions, services may be delayed or rescheduled. We will always communicate promptly to ensure your safety and ours.

 

Service Details

Cleaning services are performed based on the package and add-ons selected at the time of booking. Requests outside the original scope may require additional time and fees.

 

Breakage and Damage

Our team takes great care while cleaning. In the rare event of accidental damage, it must be reported within 24 hours of service so we can promptly review and resolve the issue.

 

Home Access

Clients are responsible for providing safe and reliable access to the property at the scheduled time, whether through a key, lockbox, code, or being present during service.SafetyFor everyone’s safety, we ask that hazardous conditions be disclosed prior to service. Our team follows safety protocols and reserves the right to refuse service if conditions are unsafe.

 

Pets

We love pets! Please ensure pets are secured or confined during cleaning to prevent stress or accidents for both pets and our team.

 

Smoke-Free Policy

Sterile Tech Cleaning maintains a smoke-free work environment. Smoking is not permitted in the home during service appointments.

 

Insurance and Compliance

Sterile Tech Cleaning is fully insured and operates in compliance with all local and state regulations to protect both our clients and our team.

 

Pricing and Estimates

All prices are based on the information provided at booking. Quotes may be adjusted if the condition or size of the space differs significantly from what was disclosed.Payment is due as outlined at booking and may be processed before or after service, depending on your service type. Accepted payment methods will be communicated clearly in advance.

 

Photos and Videos

With your permission, we may take before-and-after photos for quality assurance or marketing purposes. No identifying personal details will ever be shared.

 

Non-Solicitation of Employees

To protect our team, clients agree not to solicit or hire Sterile Tech Cleaning Cleaners for private services during or after their services with us.Our Satisfaction GuaranteeYour satisfaction matters. If you’re not fully satisfied, please contact us within 24 hours of service, and we will make it right according to our satisfaction guarantee.